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Touring Cacellation Policy

The Crofter’s Snug Touring Site Terms & Conditions

Thank you for choosing The Crofter’s Snug, we hope you enjoy your stay. Now for the small print!

 

Please find below the terms and conditions applicable to our site. We advise that you take out holiday insurance. Your agreement is with The Crofter’s Snug and where applicable, to every member of your party.

 

Cancellation/Refund Policy

By making a booking and paying your deposit you agree with our refund policy below:

Full refund for cancellations up to 7 days before arrival.

No refund for cancellations within 7 days of arrival or if you choose to leave early (unless the pitch is resold).

​If we have to cancel your booking prior to your arrival, we will refund in full any payments you have already made. Events such as vehicle breakdown, illness or inclement weather etc which may result in delayed arrival or cancellation of your stay are not the responsibility of The Crofter's Snug and advise you to seek appropriate travel insurance. If you have to cancel your booking, please do so as early as possible so that we can try to re-book your pitch. Your booking is only cancelled once you have received a confirmation of cancellation email from us. If you email/leave a voicemail to cancel and do not receive a confirmation of cancellation email from us within 12 hours, please contact us again as we have not received your message and you may still be liable for payment.

 

General

  • Pitch fees are as advertised at the time of booking on our online booking system. Full payment is required on booking for stays of 1 or 2 nights. For nights of 3 nights or more, a minimum deposit of two nights will be required.  Details about how to pay your deposit will be supplied in your booking confirmation email. 

  • Payments are payable by bank/credit card through Stripe on-line. The balance of your pitch fee (if not already paid in full) is payable on your arrival day by card or cash.

  • Your pitch fee excludes electricity (16 Amps), but includes water, waste and WiFi. There are no separate charges for awnings, extra persons, pets etc. Charging of electric vehicles is prohibited.

  • All electricity will be re-charged at cost based on our current energy supplier's tariff at time of stay.

  • Arrival is 1pm onwards and we ask that you vacate your pitch before 11am on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures.

  • Quiet hours 10pm to 8am.

  • We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we consider is detrimental to us, our site or to our other visitors.

  • Awnings can be pitched on your hard standing or the grass.

  • No non-breathable groundsheets, breathable ground sheets to be moved or rolled back periodically – every 4 days.

  • Electric heaters are not permissible in awnings.

  • We can only dispose of your everyday rubbish. You must not leave broken items (e.g., chairs etc) or large packaging (e.g. cardboard boxes from new items) as we are unable to dispose of them.

  • Please supervise your children at all times.

  • Dogs are welcome, they must always be on a lead and kept off other pitches. Dog waste must be collected and disposed of responsibly.

  • Please do not wash your unit whilst on site. Our water is metered.

  • No decorative outside lighting (eg LED Flagpoles) etc as we try to keep our skies 'dark'. Only discrete low-wattage porch lighting please.

  • We will not be held responsible for any loss or damage, however caused, to your property or vehicles or any injury to you or your visitors whilst on site.

  • Please drive slowly and carefully once you've turned off the main A836/NC500 road. You will travel on a single-track road with passing places for about a mile coming from either direction. Please be considerate of neighbouring properties on your arrival and departure from the site and be mindful that locals, farmers, and walkers with children and dogs also travel this road.

  • In the event that you wish to bring more than one vehicle you must notify The Crofter's Snug at least 7 days in advance who will advise where to park it.

  • Please notify of any extra people staying (to help in case of fire)



Health Procedures

If you are not well enough to drive home, you must notify The Crofter's Snug management and contact a health professional immediately for advice.

If you are unable to travel due to personal illness (eg..Coronavirus or other sickness), our cancellation policy will apply.

If Government policies restrict travel (eg due to Covid) meaning you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

 

 

This website and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site and shall not be responsible or liable for any error or omissions in that information.

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.


Updated 4.5.2023

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