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The Crofter's Snug Glamping Site - Terms & Conditions

Thank you for choosing The Crofters Snug and hope you enjoy your stay! Now for the small print......
Your agreement is with The Crofter's Snug and you as the person making this booking and where applicable to every member of your party.

  • We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we consider is detrimental to us, or the enjoyment of our other guests with no refund given.

  • Please supervise your children at all times.

  • It is important to us that all our guests enjoy a peaceful and relaxing stay with us. We are in a quiet, remote countryside location and guests choose to stay with us because they are seeking to retreat, relax and unwind. To keep this peaceful tranquillity, please avoid any excessive noise, music or radios outside in consideration of other guests. 

  • We have an 10pm noise curfew. If you want to party until 2am, then The Crofter's Snug really isn’t the right location for you!

  • We will not be held responsible for any loss or damage to any property on its premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your insurance covers loss or damage to personal effects.

  • Please drive slowly and carefully once you've turned off the main A836/NC500 road. You will travel on a single-track road with passing places for about a mile coming from either direction. Please be considerate of neighbouring properties on your arrival and departure from the site and be mindful that locals, farmers, and walkers with children and dogs also travel this road.

  • Due to the high fire risk, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.

  • We have provided recycling bin for recyclable waste and ask that you recycle as much as possible. 


BOOKINGS

You must be 18 years of age or over to book accommodation and stay at The Crofter's Snug.

To secure your booking a non-refundable deposit of 25% (or full payment) of the cost of your stay is required. Bookings must be paid in full 30 days before your arrival date. If your booking is less than 30 days from the date of your stay the full cost of your visit is required to secure the booking.

When you submit a booking and secure it by way of payment, by doing so it is deemed you accept these terms and conditions of booking. You will receive confirmation of payment by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and The Crofter's Snug.

If the balance is not paid by the due date The Crofter's Snug reserves the right to re-let your accommodation and retain the deposit.

Once arrived and paid, no refunds will be made. Similarly, no credit or refund is available for any unused services provided in the cost of your holiday e.g. if you choose to depart early.

The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.

The Crofter's Snug reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.



CANCELLATIONS & REFUNDS

If you have to cancel your booking, please do so as early as possible so that we may attempt to re-book your accommodation and recover lost income. We strongly recommend that you have appropriate holiday insurance cover in place.

Cancellations up to 30 days before your arrival will result in a full refund.

Cancellations up to 14 days before arrival date will result in being charged for the first night and a 100% refund on the remainder of your booking.

Cancellations within 14 days of your booked arrival will not be refunded.

Your booking is only cancelled once you have received a confirmation of cancellation from us in writing. If you email/leave a voicemail to cancel and do not receive a confirmation of cancellation from us within 48 hours, please contact us again as we have not received your message.

 

The Crofter's Snug holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Crofter's Snug due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered.

In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.


ARRIVAL & DEPARTURE TIMES

Your accommodation will be ready by 3.00pm on the day of arrival and must be vacated by 10am on the day of departure.

If you anticipate that you will arrive after dark, you must notify us at least 7 days in advance with your arrival time and keep us updated if you are delayed on your journey to us. All arrivals must be before 9pm, all year round.

CLEANING, DAMAGE & BREAKAGES

Please leave your accommodation tidy and let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances as we expect a fair degree of wear and tear. If the damage is directly attributable to you, then we reserve the right to request payment to cover all damages incurred directly during your stay.

If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then The Crofter's Snug reserves the right to charge for this work at a rate of £15 per hour. The Crofter's Snug reserves the right to invoice guests following their stay.

Guests will be charged for any item(s) that are removed or lost from the accommodation.​


DOGS & PETS

Pod One is pet friendly: If you bring your pet, please refer to our Doggy rules below.


SMOKING

Smoking is not permitted inside the accommodation or outside on any wooden decked areas. Smoking is permitted at ground level but please extinguish cigarette butts fully in the sand pots provided and dispose of them responsibly.


FIRE PIT & BBQ AREAS

A purpose-built fire pit and seating area is provided for outdoor cooking and campfires.  Please keep campfires to the designated fire pit area and do not light fires anywhere else on the site. Be mindful that there are two gas bottles behind every unit. Only use the firewood provided. Use of the fire pits (and wood fired oven in the Shepherd's Hut) can be dangerous and is at the user’s own risk.

Logs for the wood fired oven in the Shepherd's Hut are included free of charge for your stay.

If you require logs for the fire pits or charcoal these can be purchased on site. We strongly advise that you use charcoal for cooking purposes on the fire pit as it works best.


SERVICE UTILITIES

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12-hour period from notification, for your health and safety reasons you may be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

EXTERNAL LIGHTING

At dusk, we kindly ask that you close the curtains, blinds and external lights are switched off (if not in use for your safety), to minimise the impact of lighting on the dark skies.


CARS & PARKING

There is parking for one guest vehicle only. In the event that you wish to bring more than one vehicle you must notify The Crofter's Snug at least 7 days in advance who will advise where to park the additional vehicle.

Please note that the accommodation is approximately 50-100m from the parking area. There is no road access or parking immediately next to the accommodation.


HEALTH PROCEDURES

If you are not well enough to drive home, you must notify The Crofter's Snug management and contact a health professional immediately for advice.
If you are unable to travel due to personal illness (eg..Coronavirus or other sickness), our cancellation policy will apply.

If Government policies restrict travel (eg due to Covid) and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.

 

Doggy rules:

Pets are not welcome without prior agreement so please let us know at the time of booking if you intend to bring your dog(s). We charge an extra £20 per stay and allow a maximum of two pets. Registered guide and hearing dogs belonging to those with visual and hearing impairments stay without charge.

For your pet’s safety and the consideration of other guests, we do ask that dogs and their owners follow a few simple rules:

  • Dogs must always be properly supervised and on a lead at all times in order to ensure the safety and peace of mind of other guests. There is an enclosed off-lead exercise field behind Pod 1.

  • Dogs must not be left unattended.

  • Dogs must be clean before entering the pod (an outside tap is available by the bins between Pod 1 and 2).

  • Dogs must not be allowed on the bed or sofa.

  • Please bring your own basket, bedding and dog towels.

  • It is your responsibility to clean up after your dog inside and outside the pod. 

  • Dog waste must be scooped, bagged and disposed of in the external waste bin.

  • Please ensure that flea treatment is up to date before arrival.

  • The interior and grounds must be left in a clean, undamaged condition. Any damage or stains must be paid for in full.

  • We do not accept breeds on the dangerous dog list nor fighting dogs.

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This website and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site and shall not be responsible or liable for any error or omissions in that information.

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
 

Last updated 5.4.2023

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